After the prediction of a shortfall of 174,00 truck drivers by 2026, the main priority for organizations is to understand and address driver concerns in order to retain a strong workforce and attract new talent. Third-party logistics provider Kenco and CarrierLists conducted a recent driver survey that reveals their concerns, frustrations, and priorities, thus identifying a benchmark for the state of the profession.
Driver Survey: Results
Driver survey revealed some interesting facts about the industry: More than 70% of drivers are frustrared over compensation, with 42.1 percent noting that competitive pay is the most important aspect of their job. Main driver concern is safety on and off the road, considering the fact that 38,7% citing inconsiderate drivers as a significant frustration. Also, poor quality highways are a concern for almost 40 percent of respondents.
The workforce was affected by The ELD mandate, with 71 percent of drivers experiencing an impact. Long-haul tractor-trailer drivers have felt the ramifications the most, with 85 percent reporting an impact. The mandate has led to fewer hours on the road for 71.8 percent of drivers. Privacy issues related to the mandate remain a job frustration for 55.9 percent of drivers.
Better Communication Is The Key
According to respondents, a good relationship with managers and dispatchers is the most important aspect of their job. For 34.2 percent of drivers, unfriendly facilities/customers are the most difficult part of their job. Results have also shown that warehouse operators can also show more understanding toward drivers when it comes to mistakes and tardiness. Almost 61 percent of drivers said that warehouse operators can be better partners by being efficient with loading and unloading. Drivers are often seeking minor improvements in amenities, such as free Wi-Fi and a breakroom with snacks and beverages.
Improvements are necessary
Considering the fact that industry is facing a shortage of workers, it is crucial for organizations to identify areas that are impacting drivers and make improvements to address concerns and frustrations. Whether it be compensation, safety, shipper relations or offering amenities, listening to drivers creates an opportunity for organizations to improve their experience on and off the road.